SHIPPING POLICY
Shipping Information
At Sois Belle Boutiquè, we strive to offer fast and reliable shipping options to ensure your shopping experience is as smooth as possible. Below are the details of our shipping services:
UK Shipping:
• Royal Mail Tracked Service: Our standard tracked shipping within the UK starts from just £3.90. Enjoy peace of mind with a fully tracked service that ensures you can monitor your parcel every step of the way.
• Delivery Time: Orders are guaranteed to arrive within 2-5 business days from dispatch, so you can expect your items to reach you quickly and securely.
International Shipping:
• Standard International Shipping: For our international customers, we offer standard shipping at a flat rate of £9.80.
• Free International Shipping: Enjoy free international shipping on orders over £100.00. It’s our way of saying thank you for shopping with us, no matter where you are in the world!
Processing Time:
• We aim to process and dispatch all orders within 1-2 business days. Once your order is shipped, you will receive a tracking number to monitor its progress until it arrives at your doorstep.
Additional Notes:
• Please note that delivery times for international orders may vary depending on your location, customs processing, and local postal services.
• All shipping costs are calculated at checkout based on the weight of your items and your delivery address.
Thank you for choosing Sois Belle Boutiquè, —we look forward to delivering your perfect purchases straight to your door!
RETURN & EXCHANGE POLICY
Return Policy
At Sois Belle Photography, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to ensure a smooth and easy process in accordance with UK law.
Returns:
• Eligibility: We accept returns on items within 14 days of purchase, as long as you provide proof of purchase (e.g., order confirmation or receipt).
• Condition of Items: All returned items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. We cannot accept returns on items that have been damaged or used in any way.
Refunds & Exchanges:
• Full Refund: If the returned item is in a saleable condition, you are entitled to a full refund to your original payment method.
• Exchange: Alternatively, you can choose an exchange for another item of equal value if preferred.
• Damaged or Used Items: If an item is returned in a damaged or used condition, we may, at our discretion, offer an exchange or store credit instead of a full refund.
How to Return Your Item:
• Please contact our customer service team to initiate the return process and receive instructions on how to return your item.
• Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a defective product.
Questions or Concerns:
• If you have any questions or concerns regarding our return policy, or if you need assistance with a return, please don’t hesitate to reach out to our customer service team. We are happy to assist you and ensure your shopping experience is as enjoyable as possible.
Thank you for shopping with Sois Belle Photography, we’re here to help make returns hassle-free!
PRODUCT SAFETY
Health & Safety Notice
At Sois Belle Boutique, your child’s safety is our top priority. Many of our products are designed for young children and may contain small parts that could pose potential hazards if not used properly. To ensure a safe and enjoyable experience with our accessories, please adhere to the following guidelines:
• Supervision: Always supervise children when they are using our accessories. Ensure that items with small components are used under adult guidance.
• Choking Hazards: Some products may contain small parts that can pose a choking risk. Keep these items away from children under three years old, as they are particularly susceptible to choking hazards.
• Usage Instructions: Ensure that children do not place accessories in their mouths. Accessories are intended for their designed purpose only.
• Removal Before Sleep: Remove all accessories before bedtime or unsupervised playtime to prevent potential accidents during these periods.
• Storage: Keep all accessories out of reach of young children when not in use, especially those with small detachable parts or batteries.
• Button Batteries: Some products may contain button batteries, which are hazardous if ingested. Ensure that such items are stored securely and that children cannot access them.
• Compliance with Safety Standards: Our products comply with the General Product Safety Regulations 2005, ensuring they are safe for consumer use.
• Reporting Safety Concerns: If you become aware of any safety issues related to our products, please inform us immediately. We are committed to addressing any concerns promptly.
For any questions or further information regarding product safety, please contact our customer service team. Thank you for choosing Sois Belle Boutique. We are dedicated to providing quality products that you and your family can trust.